Frequently Asked Questions
Helpful answers about our combs, brushes, orders, shipping, returns and customer support.
Products & Store
Who operates Xulqerav™?
Xulqerav™ is operated by Sichuan Tanhua Langxing Technology Co., Ltd. The owner is Lin Heping.
What does Xulqerav™ sell?
We focus on combs, brushes and practical hair-grooming and styling accessories.
Can product colors or materials vary slightly?
Yes. Minor variations in color, finish, texture, dimensions or natural material appearance may occur because of photography, displays and manufacturing.
How should I choose a comb or brush?
Review tooth spacing, bristle type, dimensions, materials and intended use on the individual product page.
How should I clean my comb or brush?
Follow the applicable care instructions. Cleaning methods can vary depending on whether a product contains plastic, metal, wood, natural fibers or other materials.
Orders & Shipping
How long does processing take?
Orders are normally processed within 2–4 business days after payment confirmation. Busy periods may require up to 5 business days.
How long does standard U.S. delivery take?
For supported U.S. destinations, standard carrier transit is generally estimated at 10–15 business days after dispatch.
Will I receive tracking?
Tracking information will normally be sent to your checkout email address once available.
Can I change or cancel an order?
Contact us as soon as possible. Changes cannot be guaranteed after fulfillment begins.
Returns & Refunds
What is the return period?
Eligible products may generally be returned within 30 calendar days after confirmed delivery.
Can a used comb or brush be returned?
Because combs and brushes are personal-care products, used products that have come into contact with hair or the scalp may be restricted from preference-based returns for hygiene reasons unless defective or required by applicable law.
How do I request a return?
Email service@xulqerav.com with your order number, product, return reason and relevant photographs.
How long does a refund take?
Approved refunds are normally initiated within 5–10 business days after an eligible return is received and inspected.
Sichuan Tanhua Langxing Technology Co., Ltd.
Owner: Lin Heping
Email: service@xulqerav.com
Phone: +86 132 6564 5354
Business Hours: 8:00 AM–10:00 PM