1. 30-Day Return Period

Eligible products may generally be returned within 30 calendar days after confirmed delivery.

2. Return Condition

Unless a product arrived damaged, defective or incorrect, merchandise should generally be:

• Unused
• Clean and undamaged
• Unaltered
• In original packaging
• Complete with included accessories

3. Personal-Care & Hygiene Products

Combs, brushes and certain hair-care tools come into direct contact with the hair and scalp.

For hygiene reasons, used products may not qualify for preference-based returns once they have been used, unless defective or applicable law requires otherwise.

4. Product Condition

Products with broken teeth, bent pins, damaged bristles, stains, excessive wear, heat damage or damage caused by improper care may not qualify for preference-based returns.

5. Non-Returnable Items

• Used hygiene-sensitive hair tools
• Personalized or customized products
• Gift cards
• Clearly marked final-sale products
• Items damaged through misuse or improper care

6. How to Request a Return

Email service@xulqerav.com and provide:

• Your order number
• The product you wish to return
• Your reason for return
• Relevant photographs where appropriate

7. Damaged, Defective or Incorrect Orders

Contact us within 7 calendar days if an item arrives damaged, defective, incomplete, incorrect or materially different from its description.

8. Return Shipping Costs

Customers are generally responsible for return shipping costs for preference-based returns.

If a confirmed problem was caused by our error, we will provide an appropriate solution without additional costs caused by that error.

9. Refunds

After an approved return is received and inspected, an eligible refund is normally initiated to the original payment method within 5–10 business days.

Your bank or payment provider may require additional processing time.

10. Exchanges

Exchanges depend on current product, color and inventory availability.

11. Order Cancellations

Cancellation requests should be submitted as soon as possible. Cancellation cannot be guaranteed once fulfillment begins.

12. Contact Us

Email: service@xulqerav.com
Phone: +86 132 6564 5354
Business Hours: 8:00 AM–10:00 PM