1. Order Processing

Orders are normally processed within 2–4 business days after payment confirmation.

Processing may require up to 5 business days during holidays, promotions, high order volume or payment review.

2. Shipping Methods & Costs

Available shipping methods, charges and estimated delivery ranges are displayed at checkout.

3. Estimated U.S. Delivery

For supported U.S. destinations, standard carrier transit is generally estimated at 10–15 business days after dispatch. Delivery estimates are not guaranteed arrival dates.

4. Shipment Origin

Orders may be shipped from our facilities or designated fulfillment partners based on inventory and destination. Shipment origin may differ from our registered business address.

5. Tracking

Tracking information will normally be sent to your checkout email address when it becomes available.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate delivery information.

7. Split Shipments

Products from the same order may occasionally ship separately and arrive at different times.

8. International Shipping

Where international shipping is available, customs duties, import taxes or destination fees may apply unless otherwise stated at checkout.

9. Delivery Delays

Delivery may be affected by weather, customs, carrier operations, holidays or circumstances outside our reasonable control.

10. Lost or Delayed Packages

If tracking shows an unusual delay, contact us with your order number so we can review the available shipping information.

11. Contact Us

Email: service@xulqerav.com
Phone: +86 132 6564 5354
Business Hours: 8:00 AM–10:00 PM