Information We May Collect

• Name and contact details
• Email address and telephone number
• Billing and shipping addresses
• Order and transaction details
• Shipping, return and refund information
• Customer-service communications
• Device, browser and IP information
• Cookies and website interactions

Payment Information

Payment information required to complete transactions may be processed by Shopify and applicable payment providers. Xulqerav™ does not store complete card numbers on its own servers.

How We Use Information

• Process and fulfill orders
• Provide shipping and tracking updates
• Respond to customer inquiries
• Handle returns and refunds
• Prevent fraud and security incidents
• Maintain and improve the website
• Meet applicable legal obligations

Cookies & Similar Technologies

Our website may use cookies and similar technologies for functionality, checkout, preferences, analytics, security and advertising where permitted.

Shopify & Service Providers

Information may be processed by Shopify, payment providers, shipping carriers, fulfillment partners, analytics providers and other service providers required to operate the store.

Disclosure of Information

Information may be disclosed where reasonably necessary to complete transactions, deliver orders, provide support, prevent fraud or comply with applicable law.

Data Retention

Information may be retained as reasonably necessary for transactions, customer service, accounting, taxation, fraud prevention and legal obligations.

Your Privacy Rights

Depending on applicable law, you may have rights concerning access, correction, deletion, portability or certain data-sharing practices.

International Processing

Information may be processed or stored outside your country where reasonably necessary to provide our services.

Information Security

We use reasonable safeguards intended to protect personal information, although no electronic system can guarantee absolute security.

Children's Privacy

Our online store is intended for adult purchasers and is not designed to knowingly collect children's personal information where prohibited by applicable law.

Policy Updates

We may update this Privacy Policy when our operations, technology or legal requirements change.

Privacy Requests

Email: service@xulqerav.com
Phone: +86 132 6564 5354
Business Hours: 8:00 AM–10:00 PM