Acceptance

By submitting an order through xulqerav.com, you agree to these Terms and the policies published on our website.

Store Operator

Xulqerav™ is owned and operated by Sichuan Tanhua Langxing Technology Co., Ltd. The owner is Lin Heping.

Eligibility

Independent purchasers must be at least 18 years old or have reached the legal age required to enter into a binding transaction.

Product Information

We make reasonable efforts to display product descriptions, materials, dimensions, colors, photographs and availability accurately.

Minor differences may occur due to photography, screens, natural material variations or manufacturing processes.

Hair-Care Product Use

Combs and brushes should be used according to their intended purpose and applicable care instructions.

Avoid exposing products to excessive heat, chemicals, moisture or force where those conditions are unsuitable for the product material.

Orders

Order confirmation acknowledges receipt of your purchase request but does not guarantee fulfillment.

Orders may be refused or canceled because of payment failure, suspected fraud, inventory errors or incorrect information.

Prices & Payment

Product prices, discounts, shipping charges, applicable taxes and final totals are shown at checkout.

Processing & Delivery

Orders are normally processed within 2–4 business days. For supported U.S. destinations, standard carrier transit is generally 10–15 business days after dispatch.

Returns & Refunds

Eligible products may generally be returned within 30 calendar days after confirmed delivery.

Approved refunds are normally initiated within 5–10 business days after an eligible return is received and inspected.

Hygiene-Sensitive Products

Used combs, brushes and similar personal-care products may be restricted from preference-based returns for hygiene reasons unless defective or required by law.

Damaged or Incorrect Products

Contact us within 7 calendar days after delivery if an item arrives damaged, defective, incomplete or incorrect.

Cancellations

Cancellation cannot be guaranteed after processing, packing or fulfillment has started.

Promotions

Promotions may include expiration dates, exclusions, minimum purchases and quantity restrictions.

Intellectual Property

Xulqerav™ branding, original photographs, graphics, text and website content are owned by, licensed to or lawfully used by the store operator.

Customer Content

Reviews, photographs and submissions must be lawful, accurate and non-infringing.

Prohibited Conduct

• Fraud or unlawful activity
• Unauthorized payment use
• Interfering with website security
• Introducing malicious code
• Unauthorized automated access
• Intellectual-property infringement

Third-Party Services

Our store may use Shopify and independent payment, shipping, fulfillment, analytics and technology providers.

Events Outside Reasonable Control

We are not responsible for delays caused by weather, customs, transportation interruptions, carrier issues or comparable events outside our reasonable control.

Limitation of Liability

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special or consequential damages.

Mandatory consumer rights remain unaffected.

Contact

Email: service@xulqerav.com
Phone: +86 132 6564 5354
Business Hours: 8:00 AM–10:00 PM